Location: VivoCity
People queuing at the Sentosa Ticketing counter at VivoCity Station.
The entrance to the Standard Chartered Vivo City Branch bank, featuring welcome signage and an ATM.
The Standard Chartered VivoCity Branch features a modern facade with ATMs and banking services.
The Standard Chartered VivoCity Branch features a modern facade with ATMs and express banking services.
The exterior of a Standard Chartered bank branch with illuminated signage and glass windows.
Interior view of a Standard Chartered bank branch with service counters and ATMs.
A panoramic view of a shopping mall interior with various shops and escalators.
The entrance to a Standard Chartered bank branch with ATMs and banking services displayed.
A vibrant food court with a large 'foodrepublic' sign and various food stalls.
The modern entrance of the Standard Chartered VivoCity Branch bank with glass walls and signage.
The exterior of a Standard Chartered bank branch with customers and staff visible inside.
A queue ticket for Standard Chartered Vivo City PS Financial planning.
The entrance to the Standard Chartered VivoCity Branch bank with ATMs and a prominent logo.
Signage for Standard Chartered VivoCity Branch detailing services and opening hours.
Interior view of a modern bank branch with seating and a digital kiosk.
The Standard Chartered bank branch entrance at VivoCity mall with shoppers nearby.
The Standard Chartered VivoCity Branch entrance with people walking by.
Standard Chartered VivoCity Branch with ATMs and a promotional banner.
People queuing at the Standard Chartered VivoCity Branch with ATMs and service counters visible.
The entrance of the Standard Chartered bank branch with its prominent signage and glass facade.
A busy food court entrance with a large 'foodrepublic' sign and people queuing.
Based on 15 reviews
Out of 410 shops
Not enough ratings
WAN WAN
The worst experience about a bank. Very regret to choose this bank. The hotline is always busy. The app is useless. I cancelled my credit card but I cannot get the balance and the annual fee back. I want to give a zero star.
Sarah Chan
Most unhelpful staff .. Came all the way to the branch to get help with a query that I couldn’t resolve on the app, the counter staff (with much irritation) insisted I go through the app to submit my request, fine. It’s been more than 1 week and no reply from the bank. Tried to call the hotline, even worse, useless and makes it so hard to reach an actual service staff. Worst bank, probably will cancel my card zzzzz
Ching ning xin
I am extremely upset about my experience with your bank. After receiving a letter regarding the outstanding mortgage on my housing loan, I attempted to call today more than five times to seek clarification. Each time, I was kept on hold by the AI system for over 10 minutes, and I was unable to speak to a customer service officer. It is highly frustrating to receive a letter urging action but have no accessible way to resolve the matter promptly. I expect your team to address this issue immediately and provide a direct way for me to communicate with a representative. I trust this matter will be prioritized and resolved without further delay.
Abdul Halim
0 stars for the credit card after service. when we take the card they lied about annual fee waiver. but when we ask for it . it was unsuccessful. what a lousy bank
Caroline Png
Disappointed with the 'myRM' instant messaging in the SC mobile app.! I went to SC Battery Road branch in Jan to amend an instruction in my FD. and was told to use the 'myRM' function in the app to inform my RM to make the amendment. Till today, which is about 2months later, the instruction was not done. I called the hotline and was told My RM has left the bank two months ago, but to my surprise/horror, his name still appeared in the 'myRM' function.
de
Great service — the staff were friendly and welcoming. The process was fuss-free and hassle-free, with only a short wait time. Highly recommend.
J Ng
I wish to compliment Chen Xinyu on her service. She was very patient and showed empathy in understanding the situation (way better and more professional than the call centre!). She has kept her word and assist to follow up on the issue, which was resolved eventually.
Jessie Mok
**⭐⭐⭐⭐⭐ Exceptional Service and Attention to Detail** I had the pleasure of working with Melina Wong at Standard Chartered at Vivocity, and I can confidently say that her service exceeded all expectations. From the very beginning, she demonstrated professionalism, deep expertise, and a genuine commitment to ensuring my banking needs were met with precision and quickly. Her attention to detail is truly remarkable—no question went unanswered, and every transaction was handled seamlessly. I highly recommend Melina Wong to anyone looking for top-tier banking services. Her dedication and expertise set them apart, and I am grateful for their exceptional support. Thank you for making banking such a pleasant experience!
tone goh
Ms Sheila Kok is the most amazing Teller banker !! Always helpful , professional , smiling and Fast 😊 Hope her branch manager give her a promotion ☺️ Well done ✅✅👍 …
jessy vera
went to enquire about my loan application today at around 5.30pm, as i have submitted it a week ago but yet to get any updates. the male staff stationed right at the entrance help me re-submit the application and the cash got disbursed to me in less than 2 minutes! thumbs up for the customer service, truly pleased 😁 …
