collection is good, shop keeper was friendly. but the discount is less considering the price
Iris Heng
5
Jia Wen provided awesome service and serves with a smile. Before I enter the shop, I can see she was trying to better adjust the store’s display products and it shows she really cares. Great experience at Pedro thanks to her :)
Tazzi
1
Terrible. Gave me the wrong shoe. Such an inconvenience and not even apologetic about it. It's not the brand, but the staff are irresponsible and not tactful
Jeff Ch'ng
5
Very Good Service front desk (Mr Micheal)
ParkosAK
5
Jia Wen provided outstanding customer service. She was very patient helping with different shoe sizes. When we realized that her store did not carry the right size, she made a great effort to help us locate them in other stores.
Celine Celine
1
Service very bad. They look down people, no wonder less people inside! Disappointed the service. I won't come there again and buy. I told my husband don't give sale if the sales person don't know how to respect. Charles & Keith is the best service any outlet you visit all the staff very helpful... No Pedro brand for us anymore!
Jennifer Wu
5
The items is more than other store, I bought my favorite bag here, pretty price but high quality.
Leon Ho
1
Would not recommend anyone to buy shoes from Pedro. Shoe quality and customer service are absolutely terrible.
This is my first time buying from Pedro and I’m absolutely disappointed by the quality and workmanship. I bought a pair of black work shoes and after wearing it for just a month, I noticed holes on several pairs of my socks at the toe area. Upon further inspection, I found out that the inner lining of the shoe has torn resulting in abrasion, causing the holes in a few pairs of socks.
When I contacted Pedro customer service, they told me to bring it down to the store for to do a check. At the store, they said it would be sent to the factory. There was no update after a week, and I called the shop only to find out it wasn’t sent to the factory yet. Few days later, Pedro replied to us that the hole in the inner lining of the shoe is due to wear and tear and closed the case.
I contacted customer service again, they mentioned its wear and tear and nothing could be done, and closed the email case without giving me a chance to respond (3 times), even when I didn’t agree for it to be closed.
I am extremely disappointed that wearing the shoe for 1 month can result in wear and tear, this shows the quality of Pedro shoes and I do not recommend anyone buying from here. I’ve previously worn work shoes from other brands for many years and have not encountered such issues before.
It’s a $150 shoe which is around the same price as Hansen Bootmaker, Aldo, Rad Russell but yet the quality is absolutely inferior. Biggest slap in the face is the customer service that has zero regard for their customer.
Jane Tan
5
Hui xin was attentive and cheerful lady. She was very proactive to help me with getting new pairs of shoes for my shopping needs and took effort to go the extra mile to check my sizes at different outlets and have them delivered to my home. Overall a very good service rendered.
Amelia Dina
5
Jiawen was incredibly patient and helpful in helping me choose a bag . she went the extra mile to show me other bags and the different strap attachments. super sweet and kind.