Food is average but service recovery is excellent. We ordered one of their $28.90 3 course sets and some a la carte items to share. To our disappointment, we could hardly find any beef in the main (beef lasagne), though it was full of cucumber slices and cheese. We thought we had been given vegetarian lasagne by mistake!
Upon highlighting to one of the waitstaff, he promptly checked with the kitchen and offered us a complimentary replacement minced beef pasta with white bolognaise and dessert, as he was not confident that the other frozen beef lasagne in their fridges had sufficient beef within. We were very impressed with his service recovery 👍🏻👍🏻👍🏻
Verdict on individual food items:
- BBQ wings: quite yummy and well prepared.
- Caesar salad: quite decent and good helping of greens. Loved the mix of crunchy croutons, cheese shreds, lettuce, bacon bits and egg slices presented on an edible grain bowl.
- Beef lasagne: appreciated the cucumber but there was no beef...🤣
- Beef pasta with white bolognese: Lean and good servings of minced beef, al dente pasta but sauce was too salty.
- Sea bass with risotto: Nice, buttery risotto with fresh, pan-fried sea bass. However risotto gets too heavy after a few bites. Would have been nice if they had added some grilled veggies to balance out the dish.
- Dessert - caramel panna cotta and coconut ice cream: both were good, generous helpings.
Mabbel Elroy
3
The food is generally okay, though it can be quite salty. I wasn’t a fan of the appetizer sampler—the three different flavors were served cold and overly salty. The truffle fries, however, were good.
Jia Jia Lim
5
The staff were incredibly attentive and thoughtful, especially with a toddler in tow. They anticipated our needs without us having to ask—positioning the baby chair safely next to the wall, providing kids' cutlery, checking for allergies, and even offering complimentary biscuits for the little one. When I requested extra cheese for my risotto, they proactively asked if I’d like the same for the other risotto I ordered. Outstanding service all around!
Britney Khu
5
Tried out this western food spot after seeing the massive amount of Google reviews. Glad I did — it’s affordable, just like other franchise outlets, and the food tastes good too. Service was fast and efficient. Worth a visit!
$30 splurge.
Priscilla An
4
Pleasantly surprised with the food, it was better than expected.
Enjoyed the burrata salad , and the risotto was good with quite chunky prawns too.
Service here is excellent , better than most restaurants i can say now.
wings are mid, can do with or without.
sat outside on a breezy day, ambience was nice.
only thing that irked me slightly was the sound of the heavy chairs being shifted in and out as patrons left.
Marc Singh
2
sadly, the positive reviews are simply not to be believed. this is some of the worst italian food we’ve ever had, and we cannot understand all the great reviews.
the only item which was not bad were the beef meatballs. the beef oxtail cheese baked rice was hugely disappointing, and the flavours just did not go well together at all.
the aglio olio with ham and chicken was another huge letdown, with the pasta being bland and the ham having a paper like texture.
i personally wouldn’t mind going back to try the other dishes, since there are so many excellent reviews, but i would avoid the dishes i mentioned. i must say, service here is excellent and the ambience is very nice.
Bengan Gan
4
Cauliflower a bit too salty, served Caesar Salad with broken basket 😂
But the spaghetti and mafalda we had are very delicious and flavorful. Lemon Tartlet is good. Overall had a great dining experience ☺️
SoonTat Poh
5
Food service is fast and food is good for the price point. Service is good and in particular, Nicol’s service is great! He's attentive snd checks in regularly on our food and experience. He even offered a free dessert as we ordered so much food! Overall great experience - will be back!
lydia bae
5
I’ve only ever tried their Tortiglioni Spicy Pink Sauce with Extra Chicken & extra pasta. When mixed together with their home made chilli oil, it tastes so good. But beware as it gets Jelat towards the end. I enjoyed their drumlets very much. I saw many people ordering the risotto & it looks good! Service is great. Staffs were attentive & friendly.
Sue
3
Here on a Friday at 5 pm, quite full but not overly crowded. Wait is at least 20 mins.
Had the promo set of grilled lettuce, lasagne and pineapple pudding.
Grilled lettuce is fine, and a generous head of it. The lasagna has not much beef. Pudding is on the sweet side as they use pineapple marmalade.
Overall it’s an okay place but service is not attentive. Ambience is noisy esp with the constant moving of the metal chairs.