Had a good experience shopping at Lee Hwa with Kian Xiang! He was friendly, patient, and sincere in helping me find something I’d really like. Gave helpful recommendations, wasn’t pushy at all, and made the whole process so easy and enjoyable.
Averie ._.
5
I had a wonderful experience at this Lee Hwa Vivocity with Keith. He is incredibly friendly, patient, and have a strong knowledge of the products, which really helped me make the right choice. I truly appreciated their professionalism and genuine care throughout the process.
Ruslan Synytsky
5
Keith Chow is super helpful and professional sales representative. Satisfied, and recommended!
0627 emily
5
I recently visited Lee Hwa Jewellery at VivoCity and had the absolute pleasure of being assisted by Jeff Kwang. I cannot speak highly enough of the outstanding service he provided throughout my entire visit, and I feel compelled to share my experience in full.
From the moment I walked into the store, Jeff greeted me warmly and made me feel welcomed without being overly pushy or sales-driven. His calm, professional, and respectful approach immediately stood out. He took the time to genuinely understand what I was looking for, patiently asked about my preferences, and carefully listened to my needs without making any assumptions.
What impressed me most was Jeff’s depth of product knowledge and ability to explain the details of each jewellery piece clearly and thoughtfully. Whether it was discussing the differences between designs, materials, gemstones, or sizing, he provided insightful, honest recommendations tailored to my style and budget. I never felt rushed at any point—instead, Jeff made sure I felt comfortable and confident in every step of the selection process.
He also demonstrated an incredible eye for detail, suggesting subtle design choices I hadn’t considered, which made a huge difference. His sense of aesthetics, combined with a deep understanding of jewellery craftsmanship, was truly impressive. You could tell he genuinely cared—not just about making a sale, but about ensuring that I walked away with something I truly loved and felt proud to wear or gift.
Even when I asked to compare multiple options or revisit certain pieces, Jeff remained extremely patient and courteous. His professionalism, sincerity, and ability to build trust made the entire experience not just smooth, but genuinely enjoyable.
In a world where customer service can often feel rushed or transactional, Jeff Kwang is a refreshing reminder of what true excellence in retail looks like. He is a true asset to the Lee Hwa Jewellery team and an exceptional representative of the brand.
If you are looking for beautiful jewellery and want to be served by someone who truly listens, understands, and cares—ask for Jeff Kwang. I will definitely return, and I highly recommend him to anyone looking for a personalized, honest, and premium jewellery shopping experience.
Thank you once again, Jeff, for your professionalism, kindness, and outstanding service!
Jho Tan
5
Jolin did a great job in serving us to find the ring we like. She was patient in understanding our wants and finding the best option for us. Thank you!