I recently had the pleasure of working with Keith Chow, and I can't recommend his services enough! From the moment I reached out, he was patient and incredibly knowledgeable about every piece I inquired about. He took the time to understand my style, budget, and preferences, ensuring I found exactly what I was looking for.
What truly impressed me was the level of detail and expertise he shared regarding the materials and design of the pieces I was considering. I always felt well-informed and at ease throughout the entire process, trusting his advice every step of the way.
If you're looking for someone who is professional, passionate about jewelry, and truly dedicated to making sure you get the best experience, I highly recommend Keith Chow from Vivocity outlet as your jewelry advisor.
amadeus zz
5
I had an amazing experience with Jeff Kwang and Keith Chow – their customer service truly went above and beyond! From the moment I stepped into the store, they were attentive, patient, and incredibly knowledgeable about the jewellery pieces I was interested in. They took the time to understand what I was looking for, provided thoughtful recommendations, and made the entire process smooth and enjoyable. Jeff and Keith made me feel valued as a customer and ensured I left completely satisfied with my purchase. If you’re looking for top-notch service and expert advice, I highly recommend seeking them out. Thank you both for making my visit so memorable!
L KL
5
Had a great experience at Lee Hwa today! Was served by Jeff, a really friendly and polite guy who patiently went through all the different design options with us, tailoring recommendations to our preferences and even going the extra mile to help us look for a suitable chain. He was super patient and remained sweet and smiley even though we took a quite while to pick a design. Highly recommend looking for Jeff for great service☺️
vanitha vanitha
5
Derrick Lee is a lovely fantastic manager goes above and beyond to match expectations and requirements very friendly and warm too. Enjoyed my shopping experience at Lee Hwa Jewellery @ vivo branch
Eddie Yow
5
Jeff Kwang was very helpful and patience as we were shopping for a gift for our daughter in law. He went the extra effort to look in the system as we know rose gold was something she prefers. Came back again when he requested item from head office to be sent 3 days later. He is always smiling. Thank you for the great experience
Gracia Foo
5
Keith's expertise in jewelry shone through in his warm and knowledgeable service. We walked in unsure what we wanted, but his patient guidance helped us find the perfect fit. He taught us what to look for in a ring and, we really appreciated how he gave us space to make our decision without pressure. His empathy and understanding of the significance of a wedding band made all the difference. Highly recommended! 👍
Jo-En
5
We had a wonderful experience with Keith. He was incredibly knowledgeable and professional, guiding us through the process of choosing wedding bands with such care, patience and expertise. His deep understanding of jewellery, diamonds, and craftsmanship truly made a difference. Highly recommend looking for Keith!
GRACE DE LEON
5
I recently purchased this bracelet , and i’m absolutely delighted with it. The design is elegant, making it easy to wear with different outfits.
I had fantastic experience with your customer service team helpful and friendly, and i really appreciated the personalized attention i received.
My daughter like it much as my birthday present to her.
Thank you it made my shopping expereince better.
Janice L
5
I had a truly wonderful experience at Lee Hwa Jewellery, thanks to the exceptional service provided by one of their staff members, Keith Chow.
His patience, professionalism, and eye for details made all the difference. His thoughtful suggestions, explaining the differences in styles, stones, and settings without any pressure.
Thanks to his guidance, I found the perfect ring!
Au Melody
4
Excellent 5* service from Keith for the purchase of our ring. He was very knowledgeable and patient in answering all of our questions.
However, giving 4* for this review as we were quite upset after our purchase in the shop to find out just half hour later that the price of the same ring was at least $100 cheaper online. It will be good if Lee Hwa could standardize their pricing more consistently across the different platforms in the future, otherwise there’s really no reason to complete our purchase in-store which wouldn’t be fair either to the hardworking sales staff.