I noticed a fly on one of the donuts and tried to politely alert the staff. Instead of addressing the issue, the staff member scolded me for interrupting while he was serving another customer, claiming that he already saw the fly (but did not do anything about it). If food hygiene isn’t treated as a priority, it raises serious concerns. I’ll be avoiding this place in the future.
mark Lim
4
Pretty standard Krispy Kreme donut shop in basement with loads of other food options like bakery as shown in these pictures.
Very very busy mall even on weekdays with a lot of shopping options, entertainment and incredible amount of food options. More than JEM and Westgate combined I had to take a guess.
Gateway to Sentosa and if u can, grab ur snacks and drinks from the NTUC finest to avoid paying prices which can be as high as 3 times on Sentosa example coke from 7-11 will cost $4 for 500ml.
Her majesty HM
1
Totally rude and insufferable servers. Please avoid at all costs! Do not support such people and their global businesses!!
Talk about customer service! This place is so poor! The staff do not even treat you as living beings! We asked a Malay man stationed there what time he opens and he refused to entertain us and he was wearing a mask and when we asked again he spoke so softly through the mask. It was already 11am apparently they open at 1115. But there was No sign to say what time they were opening. So how do you expect the customer to know unless we ask?? And when we ask we get treated like we are beneath his time! Gosh!
Many times when we go to get a donut, we see that the person has gone for a break. And there is no way of knowing when he/she will be back. Lousy service and even lousier food.
Cindy Koh
1
Came at 7.50pm on a Friday night but only 1 donut left. Not sure if the opening hours on google (till 9.30pm) is correct?
Happens quite often on weekend nights too
K K
1
Was told off rudely by Filipino cashier when I enquired if they were open (10:59am but opening hours was 11am). "Not opened yet! And I need to display these first before I can open cos today there is a promotion!" Then the next min, she promptly sells donuts to a customer who spoke Tagalog.
Speranza Leong
1
Purchased a few numbers of doughnuts this afternoon. Asked the cashier nicely if he has a bag to hold and doughnuts and his immediate reply was "wait la". What a rude staff with no basic customer service and black face.
Florence Leow
5
🟨 Krispy Kreme
🟦1 Harbour Front Walk, B2-K26
VivoCity mall, Singapore 098585
🟠 On 9th May 2025 Fri evening, I had visited the Krispy Kreme outlet here at Vivocity and picked up a couple of their famous Original Glazed doughnuts.
🟨 The decor of the donut kiosk was modern and sleek, fitting well with the overall aesthetic of Vivocity Mall.
🟨 The service was pleasant, with this cashier staff being particularly friendly, smiley and helpful. ⬛️ She also allowed me to take photos of the kiosk. 🔷️ Thank you for the kind hospitality.
🟤 The real stars of the show, however, were the doughnuts. ➡️The Original Glazed ones were as always, absolutely delicious - soft, fluffy, and perfectly sweet. It is no wonder they are a favourite among doughnut lovers.
Tot2travel WP
4
Just had the popular hotselling Hazlenut donut. There was no queue when I visited the outlet close to 10am. Service was fast. The donut is soft and glazed with sugar icing on the outside and filled with hazelnut within. it is for the very sweet tooth.
Sue Abdul Rahim
1
Wanted to get a donut but I queued at the wrong place and this Malay lady shouted till I’m shocked and walked off. I don’t usually give reviews coz I’m in F&B line too and I know how it feels if given a negative comment, but this lady she seriously need to go for IWG courses if she wants to work as a front liner
Soumya Bhowmik
1
Terrible service, didnt even want to take my order. Came here on 23 May 5pm