Damn it, this is absolutely terrible. I’m dealing with low blood sugar and tapering off medication, and they still wouldn’t let me bring in a drink—even though I already bought a ticket! This is by far the worst cinema in Singapore. The service is horrible, especially that woman at the ticket check—what the hell is wrong with her? Seriously, this place is a disgrace.
Gail L
1
AVOID GOLDCLASS HALL 1 unless you want to ruin your movie experience, and waste your time and money for a lousy experience.
Movie stopped twice (and each time there were 10-15 min intervals to wait for it to be fixed) and there were at least 4 glitches throughout the movie.
During the credits scene, they even played an annoying “apology announcement” which was uncalled for.
Annie Chow
5
You would love the relatively larger comfortable cushion seats in GVMax. I enjoyed watching 'How to Train a Dragon' here. The dragon and trainer's flights in the sky sceneries across oceans and mountain ridges looked spectacular on the mega cinema screen.
Eileen Sim
1
Don’t bother spending money for gold class at GV. Seats are old leather with a thin piece of cloth provided that’s supposedly the “blanket”. Screen is definitely too huge for the first row. It’s difficult to watch the movie and read the subtitles at the same time because the distance is too near. The current first row seats should definitely not be in use. Ordered in hall dining and staff did not place food on the table even though there’s space on it. He just stood there which interrupted our movie viewing because he was waiting for us to take over the food from him?? Ordered truffle fries for 16 bucks and the serving was in a relatively small bowl. Yes, gold class is more premium but for 16 bucks surely you can give more fries?? Comparing the same premium ticket levels, other cinemas are definitely doing a much better job and also offering f&b services at a cheaper rate. Will not use gold class again.
Ilango Manickam
4
Nice ambience. Good sound system. Wonderful movie experience.
I wish they had 4-5 minutes break at interval for bio break. It was a long Tamil movie, CAPTAIN MILLER.
I wondered how they expect people to sit through-out or go to bio break during gripping movie. Didn't drink drop of water entire 3 hours.. mmmmm
DR DAVY GOH
5
5 stars cinema.
Big and spacious. The decorations are always very unique catering to the new launch of the movies.
There are massage chairs and vending machines available too.
The cinema has been kept clean.
Services wise- excellent.
The staffs that have been providing outstanding and friendly service are Ann and William.
Always so friendly and prompt to assist if I have any queries.
There is a Gold Class section. Good to spoilt yourself once in a while to enjoy a movie in class!
Lynx
4
The snacks are a little overpriced.... the movie theater is not bad though. Seats are typical size with a drink holder and the seats are decent comfortability. Sound quality and screen qualitt is quite good and the advestisements before the movie r quite intresting to watch
Pei Lun
5
The cinema has alot of theatres for the normal screening. There are also 3 Gold Class movie theatres. Entrance of Golden Village at level 2 and you will need to take the escalator to level 3 where the snacks bar and check in area are. Big space are at level 3 where they will showcase the latest movie figuring and merchandise, hence able to take photo with the latest movie figures.
Dr Reviews
4
This is a pretty huge Cineplex and very well maintained at that. Reasonably clean and spacious with sufficient counters to buy food.
The toilets though should have been much cleaner especially in the era of Pandemic that we are living in currently đź‘Ž
The staff are polite đź‘Ť
Seats are spacious with sufficient leg room for comfort.
Social distancing bands were placed on chairs to prevent them from being occupied The Aircoln was not very cold inside the movie hall.
The hall that we were assigned to watch the movie was a pretty large hall.
Two floors inside the golden village
-Both Escalator and stairs are available
-Bin available outside movie hall and within
-Separate sections for gold class and other special halls
-Next to 7-eleven
-Two spots inside, one on each level to purchase popcorn and other snacks
David G
1
Reason was simple. Staff Siti simple ignored a guest's presence when she was asked for a cash denomination change. She refused me for the first time because she could not open the cashier without purchase (i bought ticket over the kiosk). I can understand so I waited for a while. For the second time, when she was opening the cashier to service another lady, I requested for the second time if she could help me on the exchange. She simply ignored me like no presence even I was standing right in front of her. Very excellent customer service to appreciate. Her name is Siti as name tag suggested.