Although this shop has scaled down following the last renovation, this is where I would go to get a reasonable price for my watches. Purchased at least 2 watches from the make of Casio and Seiko. Swiss watches are available too!
rl
1
TLDR: Paid $25 for battery replacement, staff used an almost dead battery.
Went to this outlet to get my watch battery replaced. As my watch doesn't have a secondhand, I just got it done, paid $25 for the battery and left. Checked the time while I was still in Vivocity and noticed the time was still right.
However, after I got home, I realised the time on my watch was way behind. Naturally thought my watch was done for, and decided to get it checked at a different watch shop (Vincent Watch @ Tampines Mall). Turns out the battery that was given to me at City Chain Primo Vivocity was close to bust, and the problem was not with my watch.
I'd recommend you to be mindful to not change your batteries here. Also, I'll never patronise this place in the future for the reasons stated.
Blackcatsarenopussies
5
Got a very nice Seiko Pressage red dial for my wife. Bought from the second level store in Vivo City. When i got home i i noticed it was defective. Hand winding and side shuffling didnt seem to work. It worked after moving the hands clockwise but it could not hold the power and after 1-2 hrs stopped even if fully winded. Put it back in the box and planned to return it.
Next day I went back to the shop and they changed it with a new one but this time working properly. They only transferred the bracelet to the new one as i have initially asked for adjustment.
I am a happy customer, it's the third watch i im buying from them. Excellent customer service and prices. Congratulations and thanks for helping not loosing money.
Following this the next day i purchased a beautiful Seiko Nemo Turtle from them but this time from B2 level shop in Vivo City. The young man seller is a watch enthusiast, knows a lot. He went out of his way by walking me to a money changer and helping out as it was already the closing time. You guys should have him promoted or get him a pay raise. Outstanding job.
Cheryl Abigail
1
The staff was so unfriendly and un-attentive. My friend is strolling and asking for a certain watch price that we got kind of interested in. A man with specs senior staff associate, rude and unattentive. Not worth the money or time spend. Take note, They will look down on customer that are just strolling. We initially wanted to purchase the watch, but seeing how uninterested and negligence he is, we immediately retreat our thought to purchase it. And even strolling his phone in front of us. We felt so unappreciated as a customer. Will never go to city chain to buy any watch.
Tiffany Dong
5
Very happy with Qin Peng's service. He is very patient and has a great attitude. We will definitely come back again!