Reviews for Carnival Ice Cream Singapore - 36 Flavours, Fresh Italian Ice Cream
Kent Lin
1
This might be the worse experience we had for Carnival Ice Cream.
The crew are rude, not helpful and fierce to each of individual customer who patronize this outlet.
Carnival is located at tourist attraction, Resorts World Singapore and the staff there should serve great customer service experience to the visitors.
But however this proven wrongly. I observed how the staff treated their customers. Especially when the customer asked how much is the drink cost and female staff scolded them, can you see the TV screen for the price and walked away.
If the staff does not want to entertain the staff, they should put big price tag poster for the customer to see.
Their queue system are also very messy too. Many people do not know where to queue and wait for their order.
When we collected the ice cream and wanted to take photo, the ice cream started to melt instantly and the cone given to me are chipped off.
Compared to other ice cream establishment, they will give new cone to customer and their ice cream will not melt so fast.
The biscuit was extremely soft and not crunchy.
The team there should treat all the customers equally fair and love their job.
Perhaps the management should look into this and retrain all their staff.
Especially a great customer experience.
Wai Tuck
2
Ordered 2 milk shake$ and both are so watery it might as well be called $14 flavored milk . I saw the staff adding more milk to my cup after blending it.. it's super weak..
I didn't enjoy it.
Nhu Nguyen
5
Very delicious ice cream!
U guys should try the Fruit series ice cream here like : Mango..v..v...
it was charged about 7$/cone
This is just to-go ice cream shop & of course there's no any tables & chairs😮💨😮💨
WDXBJT
2
Ice cream was nice , but it melted super fast. Staff was super unfriendly.
Bee Wei
3
The staff at Carnival didn't really have friendly faces. I guess they were all very busy on a very hot and crowded day. Nway, the ice cream was an absolute delight. Truly refreshing on a hot sunny day. Had the lemon flavor and the yogurt berry fruit. Definitely don't mind having more of this. Didn't take pictures before cos just wanted to indulge in it
Jenny P C Quek
1
At S$9 for a small shallow cup, they should at least provide a better service. The cup of ice cream was melting and dripping (it was for a 2.5-year-old toddler) and when we asked for another cup to contain the ice cream, we were told we had to pay S$1!!! As well, the quality of the biscuit that accompanied the ice cream was soggy and soft.
Even the ice-cream man along Orchard Road gave a crispier version of the biscuit.
Expensive ice-cream at Sentosa we accepted, but the quality has to improve and the staff should be more courteous. 😡
Indra Isnato
4
I really like eating ice cream, especially when I'm on holiday abroad. I really can't miss it, the location is also good, very instagrammable for those who like taking photos and the taste is fresh and delicious so I want to keep eating and having more. IG: @Indra_Isnato
Aditya Vyas
1
The first time we encountered a person who wouldn’t let us try the ice cream, I asked an older gentleman selling it which flavor he recommended. He suggested the worst one. Nevertheless, our group decided to try almost eight different flavors of ice cream, and unfortunately, all of them were a waste of money.
Jeanette Cruz
5
An exceptional experience in every way! The staff at Carnival were not just approachable and friendly, but they also went above and beyond to make my day extraordinary. And, let's not forget the ice cream! It was an absolute delight, a refreshing treat that instantly lifted my spirits and revitalised me in the midst of the scorching heat of Sentosa. It was the perfect combination of fantastic service and sweet indulgence that made my day truly remarkable.
ShiLiang Tan
1
Staff isn't the friendliest as highlighted by some other comments.
Milkshake is literally more blended milk than ice cream. Was watery and tasted more milk than any of the ice cream. Staff didn't cap the drink well which resulted in spilage. Spilled amount wasn't topped back up.
Super disappointing experience which was suppose to be the icing on the cake kinda experience for a family day out but nayyyy.
Price wouldn't have been an issue for such touristy place if not for the above.