Key responsibilities:
1. Front Office Operations
- Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.
- Proficient in check-in, check-out and understands overall billing procedures.
- Understands booking & cancellation policies.
- Able to handle guests complains & provide service recovery.
- Accurate understanding of the night audit procedure regarding with hotel PMS system.
- Communicate effectively with colleagues to ensure consistent awareness of hotel promo, ongoing events and operational updates.
- Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.
- Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.
2. Administrative & General
- Handles and keeps the record of incoming official letters in file, and report to the Front
- Office Manager with the information.
- Request for purchasing pantry supplies and stationaries.
- Maintains front office work stations & cleanliness.
- Manages Smart Mart & vending machines.
3. Others
- Take on ad-hoc office or other projects when assigned.
- Participate in Front Office committees and task force assignment.