Reviews for Watches of Switzerland VivoCity - Official Omega, Tudor and TAG Heuer Retailer
Lester Lee
5
Jackie attended to me and made my watch purchase an enjoyable experience. He was very patient and I didn't feel that he was rushing me to close the deal. His colleagues were also very friendly and helpful. Definitely a good place to shop for a timepiece!
Tan Zhenghan
5
I had a fantastic experience with Justin — he’s easily one of the best sellers I’ve ever interacted with. From the start, he was incredibly kind, patient, and genuinely helpful, taking the time to answer all my questions without any pressure. His knowledge about watches is impressive, and he explained everything in a very clear and approachable way, which really helped me make a confident decision.
What stood out most was his friendly and respectful attitude. He never rushed the process and made sure I felt comfortable and informed throughout. Even when I had follow-up questions, he remained professional and responsive, always willing to go the extra mile to assist.
If you're looking for a trustworthy and informative watch seller who truly values his customers, I can’t recommend Justin enough.
Xin Ning Tay
5
We had a wonderful experience purchasing our watch in-store, thanks to Justin. From the moment we walked in, he was attentive, knowledgeable, and genuinely warm. He took the time to understand what we were looking for and guided us with patience and professionalism. His service made the entire experience enjoyable and memorable. We truly appreciate his dedication and would highly recommend him to anyone looking for exceptional customer service.
Amzah Rahim
5
Had a great experience purchasing my Tudor with sales advisor Jackie. As a repeat customer from his time at Paragon to now at the Vivo outlet
Jackie continues to impress with his professionalism and product knowledge. Just like my previous purchase, he took the time to thoroughly explain all the details of the watch. Truly appreciate his consistent service and dedication!
Doddie Rodrigo
5
Justin was super friendly and patient—never made me feel rushed while I was deciding on a watch. Really appreciated his help and good vibes. Made the whole experience easy and enjoyable. Thanks a lot, Justin!
Pan Carolyn
5
Made a recent purchase of a luxury timepiece with top-tier service from the Vivocity boutique.
Jackie Poh, the salesperson who attended to me, was very knowledgeable and courteous. He took the time to thoroughly explained the product and the after-sales care and maintenance.
What truly stood out was the warm and attentive service from the entire team in this boutique - welcoming and professional.
CL Tan
5
I have been a returned customer of Watches of Switzerland for many years, and Jackie has always been my trusted advisor when it comes to watches. Since the Paragon days, he has consistently shown exceptional professionalism, deep product knowledge, and genuine passion for horology. Jackie always provides thoughtful advice and ensures that I find the right timepiece. He is not only my go-to person, but also the one my whole family relies on for our watch purchases. Truly an outstanding experience every time.
TDJ Huang
5
I went into the shop just wanting to have a look. One of the staff, Jackie Poh, was very welcoming and took time to share the different limited editions on display. He was also very accommodating to let me try on different watches to see if they fit my wrist size. At no point in time was I pressured to buy anything. If anything, it was like having a conversation with a friend well versed in watches.
A few months back I had been attracted to the Junghans Miester S Chronoscope and he managed to help me get a good price for it. From just window shopping, I ended up leaving a happy customer. 😊 Thanks Jackie!
Devi Raj
5
I had the pleasure of shopping at Watches of Switzerland today, and I can't thank Justin enough for making the experience truly exceptional. He was incredibly knowledgeable, taking the time to explain the details of each watch and show us a variety of options. I ended up purchasing my very first TAG Heuer, and I couldn't be happier! My husband also found a stunning Tissot watch, thanks to Justin's expert guidance.
Thank you William for helping us with a smile on your face too.
The level of service we received was beyond impressive—everyone in the store treated us like VIPs, making us feel valued and special throughout the entire process. I'm so satisfied with my purchase and the overall experience. A big thank you to Justin and the entire team at Watches of Switzerland. I’m already looking forward to returning for my next watch!
YenYee Ong
5
Purchase my very first mechanical watch from Jackie. Experienced and knowledgeable staff, thank you for being patience in explaining general usage maintenance information to us. Will definitely come back for more watches in the future.