Jul
TL;DR: Luge rides and chair lifts are great but be willing to endure long queues, heat and rude staff. My third time visiting the luge here. Personally I think the 4 rides are the most value for money, giving you 4 chair lift rides and 4 luge rides. The queue for the first timer was long.. we had to wait at least 30 mins before getting our first ride. Maybe the physical heat and the heat of having to face such a large crowd got to some of the staff. One of them at the finishing line was quite rude to me, reprimanding me in a challenging tone, "I told you to move in front first before stepping off the luge right?" This was because I had stepped off when there was still 1 luge in front of me. I did so because at the other finishing line, I was asked to step off when there was still a luge in front of me. I was merely trying to be helpful by following instructions I was given prior to this. The instructions were different at different lines, leading to the confusion. The tone and attitude of this staff was really poor, making me wonder about the customer service training he has received. I think the experiences of the chair lift and luges themselves are fun. But if customers have to endure such long queues and rude behaviour from the staff under the hot Singapore weather, I don't think I will really recommend this as a top priority attraction.
