Sam Bhojwani
Disappointed After Escalator Injury to Child, No Accountability from Resort. Our family holiday to Singapore was deeply affected when our young daughter’s foot got caught in an escalator at Resorts World Sentosa on just the third day of our trip. The injury resulted in swelling, pain, and loss of mobility — she was unable to walk and had to be treated at a hospital, fitted with a boot, and moved in a wheelchair for the remainder of our stay. Despite our distress and clear evidence of the incident, the resort’s final stance was to deny any liability or offer of goodwill. We were left to manage everything ourselves including the emotional toll, medical appointments, equipment costs, and missed activities. We had planned and saved for this trip for months and travelled business class, hoping for a special experience. Instead, we spent most of our time indoors, managing an injured child. While the staff on the ground were kind at the time, senior management's response has been disappointing. No gesture of support, refund, or compensation was made only form replies and eventually a warning not to post publicly. We are sharing this review not out of spite, but to inform other families especially those with young children to exercise extra caution. We hope the resort reconsiders its guest safety procedures and accountability standards.
