It was easy to book for the appointment, only the dryer was super loud and I can hardly hear. And on the day, pickup at Tanjong beach was done efficiently and the dogs had a bath and blowout done in one hour and returned to Sofitel hotel! We are happy with the service and will use again for dog’s sentosa beach day! 💕 …
Kiku C
5
Excellent location for drop off after the beach with islander points earning. Good puppy cut too, given minimal direction. They also scissored my dogs sides to remove the scissor marks - my golden is indeed straight coated so it isn’t so easy to achieve a smooth finish. Super satisfied with the clean lines. They were also kind enough to accommodate me being late (next time will be early!!)
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Edit - this one’s the secret to a good beach day with friends. Texted them to groom 5 dogs because nobody wanted to bathe their dogs. They gamely stepped up and even finished early. We appreciate it!
Loo Jess
1
I am writing to express my serious concerns regarding the grooming service provided to my boss's dog, Mona, at your Quayside Isle branch on 17 March 2025. Despite my efforts to reach out via LinkedIn, Pet Pawroni email, and a Facebook message, I have yet to receive a response.
We have recently discovered wounds and scabs on both sides of Mona's ears, which were not present prior to her grooming appointment on March 17th. While we understand that a week has passed, we strongly believe these injuries occurred during the grooming process.
In addition to the injuries, we are also deeply dissatisfied with Xinxin's unprofessional conduct during the appointment. Upon our arrival, she immediately claimed that Mona had an ear infection, without conducting any examination. This is particularly concerning, as:
- Mona's previous grooming session on 27 February 2025, by another groomer at your establishment, did not indicate any ear infection.
- Mona had a veterinary check-up on 13 March 2025, and the veterinarian did not identify any ear infection.
We understand that groomers may offer additional services; however, Xinxin’s aggressive upselling was unacceptable. She attempted to sell a spa treatment, which we declined. She then suggested toothbrushing, stating it was necessary every six months. As Mona had her teeth brushed during her previous grooming on 27 February 2025, we declined this service as well. After the grooming, Xinxin then stated that Mona’s ears were red due to infection, but she did not inspect them in front of us upon arrival.
Mona has a history of regular vaccinations and health checks and has never experienced any skin problems or ear infections. We are deeply concerned about the injuries and the misdiagnosis of an ear infection.
I request a thorough investigation into this matter. I would also appreciate the opportunity to discuss this issue with you directly.
Monice Cheung
5
I brought my dog Kuro to Petpawroni when I had a staycation last week. He was so well groomed and his fur was super soft and fluffy after the shower. We couldn't stop smelling him because he was so nice-smelling for the next few days!
I realised almost a week later that I might have dropped my belongings around the area. When I whatsapp them to help me check around their shop, they went the extra mile in checking with the customer service on my behalf, and so fortunately, the item was finally found! I really appreciate their extra help and service! Thank you!
Kelly Low
4
We sent our dog there for shower after beach outing. Lovely space. Owner and staff were really nice to the dogs and they had free space to roam before and after grooming. Didn’t mind that our dog was dirty from rolling in the sand. The spa was on the pricier side but our dog smells good for 2 weeks.
The groomer left our dog out when he was wet for a while during our first visit due to plumbing issues. He caught a cold and the vet attributed to that. However subsequent visits were okay.
Leandro Silva
1
Unclear price table for boarding, lack of communication and lack of clear on the price prior booking. Was told price A, was charged price B. Really frustrated. Feeling of unfair payment.
Jamie P
5
Freaking affordable place for dog grooming considering its location. And the groomers are really friendly and understanding! The grooming was overall a good experience for both my pup and I. Will visit again when I bring my pup to the beach! :P
Julia Is
5
Absolutely trust them whole heartedly. Have tried out different groomers previously for my cat and never had such great experience. Very impressed with Petpawroni’s professionalism towards grooming. Can tell it’s their passion! Thank you so much Rain from Holland village outlet for always being so attentive towards my ragdoll.
Clarybette Lebron
5
My experiemce was excellent and my 2 Yorkies love them. They treat the dogs very well and the grooming service is excellent. Thanks!!!
Nina Costa
5
Great care for your fur babies! Excellent grooming. Very helpful and friendly 😊 …