rocking that birdyshow
Dear Store Manager / Management Team. I am writing to express my sincere appreciation for the exceptional service I received from your staff at the VivoCity Express outlet on specifically around 7:00 PM onwards. During a particularly busy period with a significant customer queue, I witnessed one of your female by her name Adelina team members working diligently at the drinks station alongside a male colleague. Despite the demanding flow of orders and pressure from the growing crowd, both of them demonstrated a high level of professionalism, teamwork, and composure. What stood out most to me was the young lady’s ability to handle a continuous stream of orders efficiently while remaining calm and courteous, even in the face of a few visibly impatient and rude customers. Though she clearly appeared tired, she continued to smile, apologised sincerely when needed, and maintained a polite and respectful demeanor throughout. Her resilience and attitude were truly admirable. I was deeply impressed by her commitment and positive energy, and it did not go unnoticed same goes to the guy. It is rare to see such dedication and poise under pressure, and I believe recognition is well deserved. The drinks she and he prepared were not only well made but brought joy to my two children, who absolutely loved them. It was a small but memorable moment of happiness for us as a family, and I genuinely thank her and her colleague for contributing to that experience. It is clear that your team members take pride in their work and genuinely care about the customer experience. Please extend my heartfelt gratitude to them both for their exceptional service and for going above and beyond. I truly hope this message reaches them, as it’s important they know how valued their efforts are. Wishing continued success to the entire team at VivoCity Express. May you all be blessed with good health, strength, and happiness in all that you do. Warm regards, Mdm Su