Technical Customer Service Representative

Job Summary

We are looking for a proactive and experienced Technical Customer Service Representative to support the company in handling technical inquiries and order management, ensuring seamless customer experience and satisfaction.

Key Responsibilities:

• Responsible for providing technical support to customers including technical order review, order processing.

• Ensure timely delivery and provide product problem recognition/resolution.

• Provide technical information/education for customers and identify opportunities to improve product quality, delivery, and service.
  

Qualifications & Skills:

• Minimum of 3 years’ technical customer service experience, preferably within the Semiconductor/ Manufacturing Industry.

• A Diploma​ in a related field is preferred or equivalent practical experience is required.

• Good knowledge of Microsoft Office.

• Excellent communication (oral/written) and interpersonal skills

• Strong problem solving/analytical skills with a customer service mindset.

• A collaborative team player with proven organizational and time-management skills.