Software Application Support Engineer

Join a dynamic FinTech software company providing tailored web-based solutions to clients in the financial sector. As an L1 Support Engineer, you’ll be the first line of defense in solving technical issues and ensuring smooth user experiences.

• Salary up to $4,000/month + AWS + Bonus (approx. 2–3 months)
• 12-hour rotating shift with a 3-2-2-3 schedule
• Morning: 8 AM–8 PM (office-based)
• Night: 8 PM–8 AM (work from home)
• No after-hours standby required
• Office location: Tanjong Pagar
• Fun, fast-paced, and tech-savvy work environment

Key Responsibilities:

1. Provide technical support via email, phone, and chat channels.
2. Troubleshoot and resolve software issues raised by clients.
3. Maintain and update support tickets with timely and accurate information.
4. Build rapport with clients and ensure clear communication throughout the support process.
5. Create and maintain documentation, knowledge base articles, and troubleshooting steps.
6. Collaborate with internal teams to escalate and resolve complex issues.

Requirements:

• Diploma in Computer Science, IT, or related discipline
• Strong communication and interpersonal skills
• Ability to explain technical issues to non-technical users
• Customer-first mindset with a proactive attitude

If you're passionate about tech support and want to be part of a growing FinTech ecosystem, apply now with your latest resume! By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781