Senior / Guest Service Assistant (Bell Desk)

Job Expectations

• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
• Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Build connections with in-house guests and those on extended stays, offering assistance as needed.
• Conduct courtesy calls to guests, ensuring their comfort and satisfaction.
• Stay well-informed and updated on all tourist-related information.
• Manage and maintain stock of promotional materials for daily operations.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.