SENIOR CROUPIER/CROUPIER

Key Responsibilities

• Deal games and provide friendly customer service and ensure maximum games security.
• Handle, check and observe player ratings at gaming tables.
• Ensure compliance with all statutory requirements, established policies, standard operating procedures, internal controls & service standards.
• Assist patrons with information related to the playing of games, rules of approved games and information on casino floor promotion events.
• Assist in collecting feedback for gaming-related loyalty programmes or surveys on the casino premises for better customer service delivery.
• Perform payout-related computations with speed and accuracy.
• Perform all other ad-hoc assignments as and when required.

Requirements

• Meet the relevant Regulatory Authority’s statutory requirement of minimum 21 years of age.
• Minimum GCE `N' level or an equivalent qualification.
• Comfortable working in a fast-paced casino environment.
• Possess excellent customer relations, interpersonal and communication skills.
• Ability to stay calm under pressure and capable of managing multiple tasks simultaneously.
• Willing to work rotating shifts, including weekends and public holidays.
• No experience required as training will be provided. Candidates with prior relevant experience may be considered for the Senior Croupier position.