Sales Assistant (Sales Support)

The Sales Assistant will provide administrative support to the sales and operations teams in order to deliver the highest level of service to Rand’s customers throughout the sales cycle and order fulfillment. Service encompasses responsiveness, professionalism, warmth and care, and work product all to be exceptionally executed. This position is an entry level role with room to grow in accordance with the individual’s drive and desire to learn the business.

The Job:

• Perform general data entry
• Review open orders, obtain order acknowledgements and work with colleagues to resolve all issues
• Process new sales orders, submit for contract review and follow up until CR is submitted to Purchasing team.
• Assist with new customer creation in the database
• Obtain price / lead-time quotes for services required.
• Track invoices, PODs, CoCs, etc.
• Provide back-up administrative support to Account Managers and other colleagues
• Answer, screen and route phone calls to appropriate team member in a timely manner.

Requirements

• Diploma / Bachelor of Degree
• Minimum 4 years of relevant work experience (preferably in the electronic components / computer parts industry)
• Intermediate level in Microsoft Office Suite: Outlook, Excel, Word and PowerPoint.
• Ability to work well within a team and cross functionally
• Outstanding written and verbal communications skills
• Willing to learn new duties and follow written work instructions
• Excellent attention-to-detail and follow-through
• Strong analytical ability and demonstrated problem solving skills
• Demonstrated ability to respond appropriately and professionally to customers and colleagues in situations of conflict.
• Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure.
• Goal-oriented, ambitious, and extremely motivated