Reservations Executive

Job Description:

• Handle inquiries and obtain accurate information regarding reservation details.

• Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered to the system and communicated to the relevant departments.

• To maximise room sales by upselling to a higher category.

• Check correspondence pertaining to room reservations and respond accordingly within the response time and Hotel standards.

• Manage incoming calls on room enquiries in a timely and professional manner in accordance with Hotel standards.

• Follow up on reported unsuccessful transaction and cancel the booking accordingly on timely manner.

• Maintain up-to-date knolwedge of room types, packages, seasonal promotion and hotel service.

• Check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and up-to-date.

• To assist the Manager to maimise occupancy and yield as per business direction.

• Perform any other duties as assigned by management.

Job Requirements:

• Passion for hospitality and guest service.

• Good communication and customer service skills.

• Good working knowledge of MS Word and Excel.

• Strong attention to details and organizational skills.

• Ability to work independently in a fast paced environment.

• Alternate Saturday work week.

• Candidates possessing prior reservations experience or customer service experience is an advantage.