Job Description:
On site support in Singapore Data Centre that will carry out Provisioning and troubleshooting of DWDM, Router, Switch and fibre issues.
- DWDM (Dense Wavelength Division Multiplexing) Support
- Assist in installation and commissioning of DWDM equipment.
- Perform basic troubleshooting of optical transmission issues.
- Monitor alarms and escalate complex faults to senior engineers.
- Verify optical power levels and ensure compliance with design specs.
Roles and Responsibilities:
- Switch & Router Support
- Perform initial configuration under supervision (e.g., VLAN setup, IP addressing).
- Monitor device health and interface status.
- Replace faulty hardware components as directed.
- Assist in firmware upgrades and patching activities.
Fiber Optic Support
- Conduct fiber cleaning and connector inspection.
- Perform basic OTDR tests and document results.
- Assist in fiber splicing under guidance.
- Maintain accurate fiber route and patch panel records."
Operational Tasks
- Respond to on-site trouble tickets and perform first-level diagnostics.
- Coordinate with NOC for remote troubleshooting and escalation.
- Maintain inventory of spare parts and tools.
- Document all activities in the maintenance log and ticketing system.
- Preventive Maintenance
- Perform routine checks on DWDM nodes, switches, and routers.
- Inspect fiber trays and ensure proper cable management.
- Verify environmental conditions (temperature, humidity) in equipment rooms.
Soft Skills & Collaboration
- Communicate effectively with senior engineers and NOC teams.
- Provide clear status updates during outages or maintenance windows.
- Participate in training sessions to enhance technical skills.
Qualification, Skills, and Knowledge
- Fresh Graduate are welcome with at least CCNA or other industry standard related certification
- A strong interest on how Internet and data communications works
- A good academic result is plus