L2 Helpdesk Support Engineer (AWS)

We are seeking a capable and motivated Level 2 Application Support Engineer to join our operations and support team.

• Opportunity to work on large scale digital transformation projects .
• 5 days work week (Mon to Fri), Hybrid Work Arrangement.
• Attractive remuneration package.

Responsibilities:

• Provide L2 support for production and staging systems, handling escalations and restoring services within SLA/OLA timelines.
• Investigate incidents (errors, alerts, performance, integrations) and perform in-depth troubleshooting using logs and monitoring tools.
• Conduct root cause analysis (RCA) and implement corrective/preventive actions to minimize recurring issues.
• Monitor system health proactively and execute configuration changes, patches, and operational fixes.
• Maintain documentation (runbooks, SOPs, knowledge base) while ensuring compliance, security standards, and supporting audits and releases.

Requirements:

• Min 3 years of experience in application/system support within high-availability or mission-critical environments.
• Strong hands-on experience with monitoring and log analysis tools (e.g., AWS CloudWatch, Grafana, ELK Stack) and Linux/Unix systems.
• Working knowledge of cloud platforms such as Amazon Web Services, including services like ECS, Lambda, S3, and RDS.
• Basic understanding of databases, REST APIs, and ITIL processes, with experience using tools like Jira.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J67574 for faster processing). 

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Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781