L1 Application Support Engineer

L1 Application Support

-         Hybrid Working Arrangement

-         Hands-on Exposure to Fintech Applications

-         Convenient Location (Near Tanjong Pagar MRT)

Join our client as an L1 Application Support Engineerand play a key role in ensuring the smooth operation of business-critical applications used by global financial institutions and enterprises. You will be the first point of contact for users, providing timely troubleshooting, system support, and incident resolution in a fast-paced production environment.

This role offers hands-on exposure to fintech applications, trading systems, and modern software platforms, making it ideal for individuals looking to build a strong foundation in application support and financial technology.

Why Join Us?

• Training Period: Mon–Thurs 9:00am–6:00pm / FriWork from Home
• Post-Training: 3-2-2-3 rotating shift(8:00am–8:00pm / 8:00pm–8:00am); night shifts are WFH
• Training Provided: Structured onboarding and continuous technical training
• Career Development: Build expertise in application support, fintech systems, and incident management
• Employment Type: Full-Time

Key Responsibilities

• Provide first-level application support to business users, resolving incidents and service requests efficiently
• Analyses issues, perform step-by-step troubleshooting, and restore systems to normal operation
• Communicate clearly with users, internal teams, and management to ensure timely resolution and customer satisfaction
• Log, track, and maintain detailed records of incidents, root causes, and resolutions
• Escalate complex issues to Tier 2 technical teams with proper documentation and analysis
• Develop and maintain troubleshooting guides, user manuals, and support documentation
• Collaborate with Tier 2 teams and project managers on system improvements and upgrades
• Continuously enhance technical knowledge through internal discussions, manuals, and industry resources
• Identify and implement process improvements to enhance efficiency and service quality

Requirements

• Qualification in Computer Science, Information Technology, or an equivalent discipline

• Willingness to work rotating shifts, including weekends and public holidays

• Strong problem-solving skills with the ability to quickly identify issues and execute troubleshooting procedures
• Excellent verbal and written communication skills
• Experience supporting fintech or financialservices applications, with domain knowledge in trading systems, capital markets, blockchain, or financial payment technologies, is an added advantage
• Basic experience or exposure to programming orscripting languages such as HTML or Java.

Interested candidates may click on apply or apply via email to [email protected]

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Kenwi Goh Jian Wee (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781