Junior IT BA/PM (Public Agency)

We are looking for a detail-oriented project and business support professional who can assist with requirements gathering, project coordination, BAU operational support, and vendor performance monitoring while working closely with project managers, business analysts, and stakeholders.

Contract Duration: 11 months
Salary: Up to $3,500/month

Responsibilities

• Requirements Gathering: Review existing documentation , system architecture and workflows, document user stories and technical requirements
• Project Management Support: Collaborate with project manager to govern project management activities, including monitoring project progress, tracking milestones, and managing changes to scope and schedule as necessary.
• Business Analysis Assistance: Assist business analyst for conducting requirements gathering workshops and user acceptance testing sessions with users.
• Operational Support (for current BAU): Manage daily operations for production issues, service requests, and other operational matters, including managing escalations and removing impediments as required.
• Vendor Performance Monitoring (for current BAU): Monitor vendor performance for issue resolution and propose areas of improvement for operational efficiency, ensuring that vendor services align with contractual obligations.
• Ad-hoc Assignments: Undertake ad-hoc tasks/assignments as required.

Requirements

• Possesses minimum a Bachelor's Degree in Computer Science, Infocomm Technology, or related field
• Proficiency in business analysis techniques to gather, document, and track functional, interface, and data requirements, as well as to support system configuration and optimization.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders, facilitate communication, and provide regular updates on issue resolution progress.
• Experience in managing issue reporting channels, tracking issue resolution, and ensuring compliance with service level agreements.
• Proficient in written and verbal English
• Positive work attitude, motivated team player and committed to delivering quality work.

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Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781