Position Overview
The Housekeeping Supervisor organises and supervises the day-to-day housekeeping operations to ensure rooms are well-maintained for the comfort of guests. The individual plans resources, allocates work assignments, supervises cleaning activities, inspects rooms and monitors the turnover of rooms to uphold the highest level of cleanliness and efficiency of the team.
The Role
Housekeeping operations
- Plan resources and allocate work assignments to team members
- Organise work activities for shift commencement and completion
- Supervise work performance to ensure cleaning and maintenance are carried out in accordance with organisational procedures and standards
- Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards
- Inspect housekeeping carts and service pantries to ensure cleanliness and sufficient stock levels
- Report and follow through with all cleaning and defect rectification
- Monitor turnover of rooms to ensure housekeeping efficiency
- Coordinate the maintenance of rooms and housekeeping equipment
- Maintain inventory of housekeeping supplies and equipment
- Prepare for VIP arrivals and ensure rooms are set up according to their preferences
- Purchase, maintain and manage housekeeping supplies and inventory
Managing teams
- Support departmental targets and objectives
- Monitor team's compliance with organisational and regulatory requirements on hygiene, and workplace safety and health
- Conduct training for new team members
- Provide coaching and feedback to improve team performance
Talent Profile
- Minimum School qualifications
- Minimum 3 years experience in Housekeeping
- Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
- Strong communication and problem-solving skills.
- Works well under pressure in a fast-paced environment.