Help Desk Support Engineer

We are seeking a motivated Level 2 IT Support Engineer to join our operations and support team. You will play a critical role where you will manage incident investigations, perform deep technical troubleshooting, and help maintain high availability and performance across production systems.

Why You’ll Love Working Here:

• Work on Government Projects
• Hybrid Work Arrangements
• Up to S$4,500 + AWS

Responsibilities: 

• Deliver Level 2 support for production and staging environments, managing escalations from Level 1 and ensuring timely resolution
• Diagnose application faults, system alerts, performance issues, and integration failures using logs, metrics, and monitoring tools
• Restore services within defined SLA/OLA targets and ensure incidents are fully documented and properly closed
• Perform root cause analysis for recurring or high-impact incidents, implementing corrective and preventive measures
• Collaborate with L3, DevOps, and external vendors while proactively monitoring system health to identify and mitigate potential issues

Requirements:

• Min. Diploma in Computer Science, Information Technology, or related field
• At least 3 years of relevant experience in helpdesk, application support, or technical support roles
• Proven track record in maintaining and supporting business-critical production systems
• Experience with: Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) / Linux/Unix environments
  

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elias Yeo HongJie (Outsourcing Team)

ScienTec Consulting Pte Ltd - 11C5781