Job Duties
- Responsible to assist guests in check-in/check-out process.
- Provide information and assistance to all guests, and maintain excellent services to them.
- To assist in dealing with guests' complaints in an effective and courteous manner.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Perform cashier related functions such as posting charges to guest accounts, raising paid outs, currency exchanges, etc.
- Responsible for handling telephone enquiries, accepting reservations and subsequent input in the computer system.
- Provide concise and accurate information concerning range of services and facilities provided by the hotel to guests and visitors.
- To ensure all information relating to reservation is keyed correctly into the system.
Job Requirements
- Relevant experience in the hospitality industry will be an added advantage.
- Service-oriented and positive attitude
- Strong interpersonal and communication skills
- Good team player and able to work independently
- Able to work rotating shifts including weekends and public holidays
We regret that only shortlisted candidates will be notified.