Guest Service Executive (Full-Time)

JOB RESPONSIBILITIES:

• Perform check-in and check-out duties.
• Handle guests’ feedback with empathy and a focus on guest satisfaction.
• Manage guest requests and enquiries professionally to ensure seamless stay experience.
• Maintain accurate accounting of transactions and cash float.
• Ensure folios and charges are keyed into system and maintain accurately.
• Facilitate guest departure by providing accurate statements, checking for guest satisfaction and collecting all payment data.
• Supporting the Concierge on transportation arrangements.
• Supporting the Concierge in handling guest enquiries relating to tourist and transport information in Sentosa and Singapore.
• Perform any other duties assigned by the Duty Manager.

JOB REQUIREMENTS:

• Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests
• Good interpersonal and communication skills
• Customer service oriented
• GCE ‘O’ levels and above
• Able to work on rotating shifts, weekends and public holidays
• Knowledge in HMS would be an added advantage