Guest Relations Executive

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)