Duty Manager

Job Descriptions:

• In charge of managing the Front Office team on shift. Provide directions and guidance towards team members in accordance with standard operating procedures established by the Resort.
• Responsible for the smooth running of the day-to-day operation of the Resort.
• Work closely with other departments in meeting guests’ requests.
• To handle and attend to guest feedback and resolve their complaints timely.
• Meet and Greet the VIP, CIP, Long stay and high paying guest.
• Monitor room inventory closely to ensure maximum utilization of rooms to generate higher revenue.
• Provide supervision, training and coaching to the Front Desk staff.
• Maintain and update the departmental standard operating procedures to remain relevant.

Job Requirements:

• Diploma with a minimum of 3 years in a similar capacity.
• Excellent verbal and written communication skills.
• A team player and must work independently.
• Willing to work shifts, weekends and Public Holidays.
• Knowledge in HMS would be an added advantage