Desktop Operations Manager (Government Project/ East)

We are seeking a motivated IT professional to manage and oversee desktop operations, IT projects, and service delivery for government systems. The role involves leading teams, ensuring seamless IT services, and delivering projects within scope, time, and budget while maintaining compliance with government policies and standards.

• Working Hours: Mon-Fri
• Working Location: East
• Job Type: Contract
• Salary Package: Up to $9000 (basic) + AWS

Key Responsibilities

• Manage daily desktop operations, including IT support, system maintenance, and end-user services.
• Lead IT projects from planning to execution, ensuring timely delivery and alignment with organisational objectives.
• Oversee IT service delivery, monitoring KPIs, SLA adherence, and continuous service improvements.
• Coordinate cross-functional teams and stakeholders to address operational issues and project requirements.
• Develop and implement IT policies, operational processes, and documentation for consistent service quality.
• Provide guidance and mentorship to IT staff, ensuring performance, skills development, and adherence to procedures.
• Collaborate with vendors, contractors, and external partners to maintain IT systems and infrastructure.
• Report regularly on operational performance, project status, risks, and improvement opportunities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT operations management, project management, or service delivery, preferably in a government or enterprise environment.
• Strong understanding of IT service management frameworks (ITIL) and project management methodologies (PMP, Agile).
• Excellent leadership, communication, and stakeholder management skills.
• Analytical and problem-solving mindset with a focus on process improvement.
• Ability to manage multiple priorities, teams, and projects in a dynamic environment.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781