Deputy Manager, Business Office

You will be the manager of the team of Business Office staffs, together ensuring a smooth patient journey from admissions to discharge, as well as administrative and operational duties of the department.

Key Accountabilities:

•Managing and meeting KPI on admission waiting time, discharge, claims, bills, etc.

•Prepare monthly reports on accuracy of bills•Reviewing of discounts/ write off reports

•Manage and guide team of Business Office staff which includes rostering, recruitment, appraisal and other manpower related duties•Conduct departmental meetings and provide advisory to operational issues

•Review and advise team on the next course of action to meet KPI

•Liaise with other departments or section to obtain and provide feedback that will facilitate operational efficiency and effectiveness in their respective sections

•Review and prepares annual departmental budgeting report and cost management

•Perform any other tasks assigned by Superiors

Professional/ Educational Qualifications:

•Degree in Healthcare/ Business/ Communication / Finance related discipline

•Computer literacy with advanced proficiency in Microsoft Office

•Great communication skills (speaking and writing) and good negotiation skills

•Bilingual – English preferably Mandarin or other dialects/ languages to communicate withnon-English speaking patients from the region

•Experience in leading and supervising a team

•Min 8 years professional experience in customer fronting roles

•Ability to analyse figures and problem areas with proposal to meet target and propose forprocess improvement

Skills and Knowledge:

•Mature team leader with ability to multi-task, patient and tolerant in handling difficultcustomers

•Effectively bilingual with prior experience in training and guiding staff would be an addedadvantage.

Working Hours:

•Mon - Fri, 8.30am - 6.00pm

•PH, Sat & Sun: OFF (may require to come back work if necessary)

•To remain contactable during after office hours for emergency purpose