Customer Care Representative (9 mths, Maternity cover)

Join a well-established global organisation in the ingredients and manufacturing sector as a Customer Care Representative to support their regional operations on a 9-month maternity cover contract.

• 9 months contract with completion bonus
• Hybrid working arrangement
• Office hour, 830am to 530pm
• Exposure to regional accounts management
• Salary up to $5.5k
• Location: Woodlands

Job duties:

• Manage end-to-end customer orders, from order entry to shipment and delivery, ensuring accuracy and timely fulfilment.
• Act as the main coordination point between customers, sales and operations teams to support daily order and delivery requirements.
• Check pricing, stock availability and order details, and handle related documentation such as invoices and returns.
• Monitor order priorities and proactively resolve delivery issues, changes or service-related enquiries.
• Maintain accurate customer and order records in internal systems.
• Identify opportunities to improve order handling workflows and overall customer experience.

Requirements:

• Min 1 - 2 years order processing/incoterm experience
• Min Degree in Logistics/Supply chain related
• Comfortable working with multiple stakeholders across departments.

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Poh Tze Qi (Kayley) | R2197837
ScienTec Consulting Pte Ltd | 11C5781