Contract Manager

Job Responsibilities

• Responsible for all strategic operations to ensure the operations, maintenance, client and vendor management standards are met in a cost effective, safe and efficient manner in a public cleaning environment.
• Maintain the relationship framework for the contract to ensure working relationships at all levels of the business are in place and effective.
• Ensure compliance with cleaning standards, contractual obligations, and health & safety regulations.
• Plays a key role in operational supervision, performance monitoring and staff coordination.
• Day-to-day management and ensure contractual service delivery meets the agreed key performance indicators (KPIs) and service level agreement (SLAs).
• Supervise housekeeping managers, supervisors and operatives, ensuring rosters are covered and resources are allocated efficiently.
• Conduct regular site audits, inspections and quality checks in line with infection prevention and control standards.
• Manage staffing issues, including recruitment, onboarding, training, attendance and performance.
• Liaise with customers, nursing teams and other stakeholders to ensure service responsiveness and address any concerns.
• Monitor and report on contract performance, including compliance with cleaning schedules and audit results.
• Prepare reports, budgets tracking and maintaining inventory of cleaning supplies and equipment.
• Adherence to all health and safety policies, risk assessments etc regulations.
• Handle incident investigations, complaints and implementation of corrective actions.
• Provide contract/operation/service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution and to direct contract administration staff.
• Attend and respond to meetings and daily requests from clients for information, project status, routing and too prepare and prepare monthly reporting according to client’s needs.
• Ensure that all site staff project professional image of the Company.
• Drive annual employee engagement survey processes. Evaluate results and recommend action plan to improve performance.
• Ensure compliance with local government legislation (eg. Employment Act, Foreign Manpower Act, Workplace Safety) and ISS corporate governance polices as below:
• ISS Group Policy and Procedures
• ISS Core Values
• ISS Code of Conduct
• ISS Safeguarding Children and Vulnerable Adults Policy
• ISS Global People Standards
• Undertake any duties/projects as assigned by the Superior