Call Centre Staff

Period: 1 year
Location: Outram Park
Working hour: Monday – Friday; 830am – 6pm
Salary: Up to $4000 per month

• Serve as victim’s primary point of contact, address all queries and concerns of the victim from report lodge to case conclusion through phone engagement and structured service replies;
• Call victim to establish 1st contact point within 3 hours of the report being lodged, gather and submit critical scam-enabler information for swift disruption;
• Provide preventive advice to minimise risk of future victimisation;
• Assess if there is a need to refer victim for counselling, social support or to issue a Restriction Order;
• Provide timely updates on case progress, asset recovery and case outcomes to victim;
• Put up service replies i.e., first interim service reply, progress service reply, case conclusion service reply, within stipulated timelines required by SPF;
• Provide administrative support such as putting up production order to request for CCTV footage retrieval for cases involving ATM cash mules, document mules, and victim-turned mule investigations; and
• Any other administrative tasks directed by Head of Branch.

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Chee Yung Chen (Zack) - R23112910
ScienTec Consulting Pte Ltd – 11C5781