Assistant Manager, Cage

Key Responsibilities

• Manage cage operations, chip bank and collection functions during assigned shifts, ensuring smooth and efficient service.
• Supervise casino cage operational staff and ensure delivery of high level of customer service to customers.
• Respond to customer service inquiries, feedback and issues in a timely and professional manner.
• Monitor and verify financial transactions including cash, chips, payouts, etc. to ensure accuracy and compliance.
• Be vigilant and focused on identifying any irregularities in the operational areas.
• Ensure strict compliance with regulatory requirements, established policies and standard operating procedures; and
• Other assignments as directed by Management

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Minimum GCE `N' level or an equivalent qualification
• Prior experience in a supervisory or management position in a casino cage, banking or cash handling environment is preferred.
• Ability to supervise and train staff, manage work schedules, and ensure adherence to company policies and procedures.
• Willing to work rotating shifts, including nights, weekends and public holidays.