What’s the job?
Manage and supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.
Your day-to-day
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).
- Inspect VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
- Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Maintain procedures for security of lost and found items.
- Close liaison with Engineering department on Preventive Maintenance Management (PPM program daily.
- To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
- Perform other duties as assigned. May also serve as manager on duty.
- Prepare daily room allocation report for room attendants.
- Manage daily, monthly & quarterly cleaning checklist.
What we need from you
- 2 years’ related experience including some supervisory training
- A positive and keen to learn attitude.
- Must be proficient in written and spoken English and with good communication skills