Assistant Credit Manager

OBJECTIVE:

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

MAIN DUTIES:

Administration

· To discharge the duties in an effective and efficient manner.

· To ensure that strong and open communication lines are maintained with the Assistant Director of Finance & Administration / Director of Finance & Administration.

· To ensure adherence to the hotel’s credit policy.

· Cooperates, coordinates and communicates with guest and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements.

· To maintain and prepare accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.

· To providing safe keeping, including proper storage and access, for all contracts, leases, credit card and other financial records.

· Supervise the function of Accounts Receivables for the hotels

Financial and Revenue Responsibilities

· Ensure that all payment documentations are in accordance to hotel policy & procedure and accurately recorded into the SUN Accounting system reconciling to POS and Opera PMS revenue report. Credit facilities are implemented and extended as per approved by management. Tracking credit status of all in-house guests and in AR Aging Ledger.

· Follow on the requirements for all processes are within the EVALPACK Audit guidelines.

Training and Human Resources

· To maintain a good relationship and work closely with Front Office and the Sales department.

· Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

· Treat complaints of harassment and discrimination promptly and confidentially.

· Treat customers and colleagues from all cultural groups with respect and sensitivity.

· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

· To prepare the accrual journal voucher at month end for all revenue centres reporting.

· Participation in others department stock-takes and month end close as appropriate.

Technical Responsibilities

Credit applications:

· Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Financial Administration and General Manager.

· Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.

City Ledger:

· Ensure all invoices / statements are issued on a timely basis.

· Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.

· Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements.

· Monitor and pursue collection of overdue accounts.

· Review city ledger daily for correct postings of charges and take corrective action where necessary.

· Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts.

· Respond to and resolve account queries in conjunction with accounts receivable.

· Review provision, write-offs and other adjustments immediately prior to month end.

· Implement effective inquiry response procedure for guests and management.

· Ensure all travel agent commissions are timely processed and paid.

· Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.

· Conduct credit meetings at least once a month, with relevant highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up.

· Attend Credit Managers meetings to keep up to date knowledge of credit risks.

· Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

· Review and recommend accounts to be written off, providing appropriate documentation.

Guest Ledger and liaison with Front Office:

· Liaise between the Finance Department and the Front Office.

· Ensure PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.

· Review the Advance Deposit ledger to ensure all the balances are either current or for future date.

· Inform the Front Office Manager of any deviations from policy by Duty Managers, or Front Office Agents that may come to his/ her attention.

· Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

Commercial Responsibilities

· To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and Individuals.

Miscellaneous

· Works closely with the Finance Manager, Front Office, Reservation and Wine & Dine departments.

· To be ready and responsible when assigned to perform any other duties as designated by higher management.

· All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

· All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

· All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

· All ambassadors may be assigned to other duties in the hotel as and when required by business levels.