Assistant F&B Manager

JOB SUMMARY

Reporting to the Hotel Manager, the Assistant F&B Manager will assume full responsibility and lead the Outlet Managers to ensure a smooth daily F&B service operation in creating a seamless and delightful dining experiences for the guests,

What you will be DOING:

· Develop the annual business plan and budget for the restaurant, monitor and track the monthly P&L closely to achieve and/or exceed the established business targets.

· Champion and focus on driving revenues and profitability for all the outlets through strategic planning, promotional/festive activities, good costs management.

· Drive the team to achieve monthly upsell program to improve profitability.

· Champion and is responsible to drive high standards of services in all F&B outlets and ensuring all LQA standards are fulfilled.

· Serve as role model and actively work to uphold the Raffles’s brand standards by providing feedback and drive the Outlet Managers to take actions to ensure consistent service delivery.

· Be proactive and has pulse especially on the local F&B business environment; gathering latest trends and market intelligence on service standards, product, pricing strategies, promotion activities, business opportunities, etc. of competitive restaurants and develop new offerings to better serve our guests.

· Engage actively in menu-reengineering with the Cluster Director of Culinary from time to time to ensure offerings are meeting and/or exceeding guests dining trends and needs.

· Brainstorm with the Cluster Director of Culinary to create and develop new and/or special promotional dishes and keeping up with the latest market trends.

· Brainstorm and maintain good and effective operational communications with the marketing and events team to optimise revenue opportunities.

· Collaborate closely with kitchen teams to ensure smooth and seamless operation and achieving the highest guest dining experience.

· Supervise and ensure all F&B service and kitchen team members work closely together and their activities are in support with one another and not colliding or undermining the others’ interests.

· Co-ordinate all F&B operations and activities to ensure adequate provisions of working equipment, inventory, supplies and guest amenities, etc. for smooth operation of the outlets

· Be on the floor during meal periods and assume full responsibility for the day-to-day operations of the outlets including prompt anticipation and identification as well as speedy and proactive resolutions of operational problems.

· Review existing policies and work processes to streamline, simplify them and leveraging on available technology/automation to achieve better labour productivity.

· Supervise the handling of all VIPs dining reservations and special requirements, etc. and personally greeting them upon arrival.

· Connect actively and establish rapport with guests, especially VIPs and the repeating guests and maintaining good relationship with them.

· Drive guest excellence in all areas, keeping the team focused on the targets; address and resolve pressing issues.

· Ensure all required reports and administrative duties are submitted and completed accurately and timely.

· Lead, manage, supervise and coach the direct reports.

· Conduct performance review for the direct reports.

· Ensure duty roster is planned effectively and productively.

· Conduct daily shift briefing.

· Ensure compliance of all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree/Diploma in Hospitality / Tourism or equivalent

· Minimum 5 years of relevant hospitality working experience in a senior managerial appointment

· Strong business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Creative and resourceful

· Understand the needs of international luxury travellers

· Possess strong local hospitality market knowledge

· Flexible with working days and hours including weekends and public holidays