F&B Guest Experience Lead (Host Person)

Primary Responsibilities

• Warm Guest Greeting: Welcome guests with a friendly demeanor upon arrival at the F&B outlet to create a positive first impression.
• Reservation Management: Handle guest inquiries, manage and confirm reservations, and ensure the reservation system is consistently updated.
• Seating Management: Optimize seating arrangements for efficient table rotation and space utilization.
• Wait Time Management: Provide accurate waiting times and monitor the waiting list.
• Guest Assistance: Address inquiries, offer menu information, and provide recommendations.
• Order Processing: Take orders, serve food and beverages promptly, and present bills.
• Guest Satisfaction: Engage with guests, address concerns, and ensure a memorable experience.
• Team Collaboration: Coordinate with servers and kitchen staff for a seamless dining experience.
• Atmosphere Maintenance: Help maintain a welcoming and visually appealing environment.

Requirements

- Education: Minimum GCE 'O' Level or equivalent; Diploma in any field is an advantage.

- Experience: Minimum 1 year of experience as a host/concierge, preferably in a luxury hotel or restaurant.

- Skills & Attributes:

• Good interpersonal skills and communication skills
• Professional, well-groomed appearance
• Proficient in Microsoft Office, reservation software, and POS systems
• Confident, proactive, and guest oriented