JOB SUMMARY
Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly.
MAIN RESPONSIBILITIES
- Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
- Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
- Regularly monitor stock requisitions to ensure adequate supplies for operations.
- Exhibit outstanding knowledge and skills regarding the food offerings.
- Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
- Assess service staff appearance, grooming standards, work performance and attitude.
- Effectively address and follow up on guest complaints.
- Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
- Ensure cleanliness and organization in service areas, furniture and equipment
- Confirm that service procedures and policies align with the operational manual.
- Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
- Perform any additional duties as assigned by the F&B Supervisor or Management.
REQUIREMENTS
- Knowledge and experience in the food and beverage service industry would be an advantage
- Preferably 1 year in a similar role
- Possess good problem solving and service recovery skills
- Well versed in building rapport with customers
ADDITIONAL INFORMATION
- Duty meal provided
- Transport from Harbourfront train station
- Comprehensive medical and dental benefits